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F.A.Q

Which format for my photos ?

Just send jpeg photos, without any editing or resizing, just specify the person to  select (if needed)

What is the photo resolution needed ?

Photos that you’re sending must be minimum 600 x600 pixels ( minimum  length or width)

Ideally, you should send photos with good quality. If you’re having trouble when sending the photo, it’s either that the phots is not qualitative enough or too heavy ( >1 Mo). For any question, contact us via mail.

I don’t have scanner, can I send you printed photos ?

Yes of course. Send directly your photos to “Magnet Your life – 18 bis rue de l’Est- 92100 Boulogne- Billancourt – France. You’ll be charged 1€ per photo.

What happens if the quality of my photo is not good enough ?

You’ll be alerted by mail before realization of the magnet and eventually be asked to select another photo.

What are the manufacturing delays ?

Maximum 72 h, starting from confirmation order and payment validated (Business days –  Week end, bank holidays and French school holidays excluded)

What are the shipment delays ?

Usually 2 to 3 business days are needed, (for France metropolitan ) according  Post office delays. Some added delays may happen according Post troubles, but this remains rare. For European destination, 3 to 5 days maximum ( according destination). Any other destination, please contact us for specific study.

I didn’t get my product, what to do ?

Just send us an e-mail to contact@magnetyourlife.fr with your name, date of order, ordering number and we’ll contact you as soon as possible.

What are the payment mode available ?

You can pay with Credit card, Pay pal (even if you don’t have specific account) or directly via bank transfer. All payments are totally securised.

I hesitate between two formats…

We’ll be pleased to advise you on the best choice to do according your project. Don’t hesitate to contact us at contact@magnetyourlife.fr or by phone.

I want to have two different sizes of magnets on a frame, is it possible ?

Yes, for that specific requirement, contact us at contact@magnetyourlife.fr and we’ll adjust your order according your demand.

What is the difference between a badge / button and a magnet ?

A magnet is a round button equipped with a magnetic surface that you can put on a metallic piece. A badge is a round button equipped with a pin that you can put on clothes or any other textile.

Can we pick up the products directly ?

Yes you can pick up your products at the workshop located in Boulogne billancourt ( 92100 F), only with appointment. Contact us at contact@magnetyourlife.fr